Privacy Policy of
Les Équipements Julien Achard Ltée
regarding your personal information

Les Équipements Julien Achard Ltée places great importance on the privacy protection of its visitors and customers. Our privacy policy has been developed in compliance with the Private Sector Privacy Act governing the protection of personal information. This policy aims to explain how we collect, use, communicate, store, and destroy your personal information collected through technological means, as well as to inform you about certain rights.

We define personal information as any information about an individual that directly or indirectly allows identification. This policy does not cover personal information related to your role within a business.

Collection of personal information

We collect your personal information solely for our business. This may include information such as your name, address, phone number, email address, educational and academic information, employment details, and other personal information you choose to provide when interacting with us, whether through our website or other means of communication.

We collect personal information directly from the individual. If you provide personal information about other individuals, it is your responsibility to ensure you have obtained their consent for such communication. We generally do not collect personal information about minors. If we do, we will obtain consent from the parent or legal guardian.

You can refuse at any time to provide one or more requested personal information. However, due to this refusal, we may be unable to fulfill your request for goods, services, or employment.

We also collect information about the use of our website and other technical information related to your interactions, such as your IP address, location and navigation data, and demographic information, through cookies and other tracking technologies to improve our services, personalize your experience, and generate statistics and audience measurements.

To do this, we use the following software, and we invite you to consult their respective privacy policies:
• Google Maps, Google Tag Manager, Google Analytics;
• WPML;
• WooCommerce;
• W3 Total Cache;

Therefore, when you consent to providing us with your personal information during our various interactions, especially by email or through our website, you consent to its processing in accordance with this policy and your acceptance of cookies.

Use of personal information

We use the collected personal information for the following purposes:
• To provide and improve our services;
• To respond to your requests and inquiries;
• To communicate with you regarding required services;
• Warranty tracking;
• To receive and process job applications;
• To inform you about our products, special offers, and updates;
• To comply with legal requirements, including those of the Private Sector Privacy Act.

You can withdraw your consent to the use and communication of your personal information collected by our business at any time. However, this information will be retained by our business for the time required to comply with our legal obligations.

Communication of personal information

In general, your personal information is not disclosed to external parties outside our business. However, your personal information may be disclosed to external parties for maintenance or IT support, payroll services, accounting, parcel shipping, order delivery, or secure destruction of your personal information.

We also communicate your personal information when using the WordPress (Contact Form 7) and WooCommerce applications, which are necessary to achieve the purposes mentioned above in this policy. We invite you to consult their respective privacy policies.

Your personal information is communicated only to our employees who need access to it for the performance of their tasks. If we want all our employees to have access, we will ask for your consent.

It is possible that we may communicate your personal information outside Quebec, and, in this case, we have implemented a written agreement with the third party to ensure the protection of your personal information.

If you click on a link on our website to another website, we are not responsible for the personal information you provide on that website.

Retention and destruction

Our business does not retain your personal information longer than necessary and to comply with our legal obligations. At the end of these periods, we proceed to the secure destruction of your personal information in accordance with standards. For more information, please contact our Privacy Officer, whose contact information is provided at the end of this privacy policy.

We may also retain your personal information outside Quebec, and, in this case, we have implemented a written agreement with the third party to ensure the protection of your personal information.

Protection

Our business has implemented appropriate physical, computer, technical, and administrative protection measures according to current standards to protect your personal information, such as SSL protocol, access management, passwords, firewalls, and antivirus. However, we cannot guarantee that transmissions over the Internet or email and electronic data storage are 100% secure. Therefore, when you transmit your information to us, you accept this risk. If you believe your personal information has been compromised, please notify our Privacy Officer at the contact information provided at the end of this privacy policy.

Access and rectification

Personal information is accessible at our head office. You can ask us what personal information we have collected from you, in what ways, why and for whom personal information is collected, which categories of our employees have access to your personal information, to whom personal information is communicated, the duration for which we retain your personal information, and the contact information for the Privacy Officer within our organization.

You can also ask us to correct any personal information that is inaccurate, incomplete, or ambiguous. You can also ask us to stop the dissemination of personal information or to have it delisted when it violates the law or a court order.

To do this, please contact our Privacy Officer, whose contact information is provided at the end of this privacy policy.

Privacy Officer

Please contact our Privacy Officer for any questions or comments related to this policy or your personal information, as well as for any access or rectification requests, by email, phone, or mail at the following coordinates:

Simon Pelletier
General Manager
[email protected]
418-548-7182
1423 Saint-Paul Blvd, Saguenay (Quebec) G7J3Y3

Updates

This policy may be updated from time to time. Notices of changes to it will be posted on our website.

This policy is up to date as of November 15, 2023.